Kup9 Privacy Policy — Your data, our responsibility

1Overview

Kup9 (kup9.net) is a premium online gaming and Sports Betting platform based in Bangladesh. Our Privacy Policy ("Policy") explains what information we collect when you use kup9, how we use it, and how we keep it safe.

By creating an account or using kup9, you are considered to have agreed to this Privacy Policy. Please read it carefully before proceeding.

This Privacy Policy applies to the kup9.net website, mobile app, and all associated services. kup9 always uses internationally recognized security technology to protect your data.

2What Information We Collect

Kup9 only collects information necessary to operate our services. We never ask for unnecessary or excessive data. The information we collect falls into three main categories:

a) Information you provide directly:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Username & Password
• Identity verification documents (National ID, passport, etc.)
• Payment details (bKash/Nagad/Rocket number)
• Messages or complaints submitted to support

b) Automatically collected information:

• IP Address & Device Type
• Browser Type & Operating System
• Browsing activity & log data on the platform
• Gaming history & transaction records
• Location (region-level only, not precise GPS)

c) Information received from third parties:

• Transaction confirmation data from payment gateways
• Verification results from identity verification agencies
• Risk assessment data from fraud prevention services

3How and why your information is used

Kup9 uses collected data for specific purposes. The table below provides full details:

Kup9 never uses your information beyond the purposes stated above. If we ever need to use it for a new purpose, you will be notified in advance and your consent will be obtained.

4Sharing data with third parties

Kup9 may share limited information with third parties in certain circumstances, but all such sharing is strictly governed by formal agreements.

• Payment Processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, and similar services is shared.
• Identity Verification Agencies: Your identity information may be shared with a secure, accredited verification authority for KYC purposes.
• Game Providers: Technical data from gaming sessions is shared with providers for game operation purposes.
• Legal Authorities: Information may be disclosed as required by law in response to a court order or government investigation.
• Fraud Prevention Agencies: Risk-related information may be shared with industry-level security partners to help prevent online fraud.

5Cookies & Tracking Technologies

Kup9 uses cookies and similar technologies to enhance your experience on the website and app. We use three types of cookies:

• Essential Cookies: These are essential for login sessions, security verification, and core platform functionality. Disabling these cookies will prevent the platform from working properly.
• Functional Cookies: Used to remember your preferred language, game settings, and personalized experience. These cookies work entirely for your convenience.
• Analytics Cookies: Used to understand which sections of the platform see the most traffic. This data is collected on a fully anonymous basis.

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent some kup9 features from functioning.

6Data Retention Period

Kup9 does not retain data beyond specified periods. Retention timelines by data type are outlined below:

• Account Information: For the duration the account is active, and for a further 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, as required by legal and financial regulatory obligations.
• Identity verification documents: Up to 5 years after account closure.
• Support Contact: 2 years after the issue is resolved.
• Analytics Data: In anonymized form for up to 2 years.

7Security measures

Kup9 uses multiple layers of security to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transfers are protected by 256-bit encryption.
• Two-Factor Authentication (2FA): The option to use an additional security layer when logging into your account.
• Firewall & DDoS Protection: Our servers and data are protected against external attacks.
• Regular security audits: Third-party experts regularly audit our security systems.
• Internal Access Controls: Only authorized personnel have access to specific data.
• Data backup: All data is securely backed up to prevent loss in the event of a technical incident.

That said, no online environment can guarantee complete security. Keep your password strong and never share it with anyone. If you notice anything suspicious, contact kup9 support right away.

8Your Rights

You have the following rights over your personal information on kup9:

• Right to access your data: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Right to data portability: You may request a copy of your information in a structured, portable format.
• Right to Object: You can object to certain processing activities.
• Right to Withdraw Consent: You may withdraw your consent at any time.

9Minor Protection

Kup9 is strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If any user is found to be under 18 years of age, their account will be suspended immediately.
• All information related to minors will be permanently deleted.
• If you believe a minor is using kup9, please notify our support team.

10Privacy Policy Updates

Kup9 may update this Privacy Policy when necessary. When changes are made, we take the following steps:

• The updated policy will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified via your registered email or through a platform notification.
• Continued use of kup9 after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

The most current version of our Privacy Policy is always available on this page. We recommend reviewing it regularly.

11Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Log in to the platform and click the chat icon
• Support Hours: 24/7, 7 days a week